Privacy Policy

LIA Relief Trust Privacy Policy (UK)

At LIA Relief Trust, we understand that your decision to support us is what allows us to continue helping those in need. We are committed to being transparent about why we collect personal information, how we use it, and how we keep it safe.

This Privacy Policy explains how LIA Relief Trust collects, uses, stores, and protects personal information when you interact with us, including through our website, donation platforms, fundraising activities, and communications.

Full Privacy Policy

UK Privacy Policy

This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy statement is made by LIA Relief Trust and its related operations in the UK and overseas programme delivery environments (collectively referred to as "LIA", "we", "us" or "our") and is effective as of 1st August 2021.

This Privacy Policy applies to all areas of our charity's work.

LIA Relief Trust's Privacy Commitment

LIA Relief Trust has always held donor, stakeholder, and user data privacy in the highest regard. We aim to collect the minimum amount of information necessary, gathering only what we believe is essential for carrying out our charitable activities, meeting legal obligations, delivering programmes, and maintaining appropriate reporting standards.

We are committed to ensuring that:

• We only collect information that is needed.
• We use your information fairly, lawfully, and transparently.
• We store personal information securely.
• We do not sell personal data to third parties.
• We respect your rights regarding your personal information.

The goal of this policy is to clearly explain:

• what information we gather,
• how we use it,
• who we may share it with,
• and the rights you have.

We will keep the language as clear and simple as possible.

Scope of this Privacy Policy

This Privacy Policy applies to:

• LIA Relief Trust websites and digital platforms that link to it
• online donation forms and payment systems
• fundraising platforms we use
• supporter and donor communications
• volunteer engagement processes
• programme reporting and documentation
• any communications you have with us via email, phone, or social media

This policy does not apply to third party websites that have their own separate privacy policies.

This Privacy Policy is divided into three parts

Part I: Information LIA collects and controls

This part explains how LIA collects and uses information about:

• website visitors
• donors and supporters
• volunteers
• individuals contacting LIA
• people engaging with LIA campaigns or fundraising activities

Part II: Information that LIA processes as part of programme delivery

This part explains how LIA handles information related to:

• beneficiaries
• community assessments
• project monitoring and reporting
• implementing partners and field teams

Part III: General

This part explains topics relevant to both Part I and Part II, including:

• security commitments
• safeguarding considerations
• international transfers
• policy updates

Part I: Information LIA collects and controls

What information LIA collects

We collect information about you only where there is a legitimate reason to do so. LIA may collect personal information where:

• you provide it directly to us,
• it is collected automatically through website use,
• it is shared with us by a third party fundraising platform or service provider.

Information that you provide us

i. Donations and supporter information

When you donate to us or engage with fundraising activities, we may collect:

• your name
• email address
• contact number
• postal address
• donation amount and donation history
• Gift Aid declarations (where applicable)

ii. Event registrations and form submissions

We may record information you submit when you:

• register for events (including online events)
• subscribe to our mailing list
• respond to surveys or feedback forms
• request information about our work
• submit an enquiry or request support

iii. Payment processing

When you donate, we may collect necessary payment information through our payment providers.

We do not store full payment card details. Any payment processing is carried out securely by third party payment providers (such as banks or authorised payment platforms).

We may retain limited payment reference details such as:

• donation reference number
• transaction date
• last four digits of a card (where provided by payment processor)

iv. Communications with LIA

We may record and store communications you have with us, including:

• email correspondence
• telephone calls (where necessary)
• messages via social media
• support enquiries

This is done to improve communication, respond to your queries, and maintain accurate records.

Information that we collect automatically

i. Information from browsers and devices

When you visit our websites, we may collect:

• IP address
• browser type
• device type
• operating system
• time zone
• date and time of access
• pages visited and referral links

This helps us understand how our website is used and improve performance.

ii. Cookies and tracking technologies

We may use cookies and similar technologies to:

• improve website functionality
• understand visitor behaviour
• improve website navigation and user experience
• support online fundraising campaigns

You may disable cookies in your browser settings, but this may affect website functionality.

Information that we collect from third parties

We may receive your information through:

• fundraising platforms (e.g. donation platforms or third party fundraising websites)
• payment service providers
• event organisers or partners
• publicly available social media platforms when you interact with our content

We only use this information in accordance with this Privacy Policy.

Purposes for using information

We may use your information for the following purposes:

• To process donations and issue donation confirmations
• To manage Gift Aid declarations where applicable
• To communicate with you regarding your donation or support
• To provide updates about our appeals, campaigns, and project impact (where consent is given or legitimate interest applies)
• To maintain internal donor records for reporting and auditing purposes
• To respond to enquiries and supporter communications
• To improve our website and digital engagement
• To meet legal, regulatory, and Charity Commission obligations
• To prevent fraud and protect the charity's interests
• To support safeguarding, risk management, and compliance where necessary

Legal bases for collecting and using information

If you are in the UK, LIA Relief Trust processes personal information under the following lawful bases:

• Consent: where you have opted into communications such as newsletters
• Contractual necessity: where required to process donations or respond to service requests
• Legal obligation: where required for accounting, charity law, audit, or Gift Aid
• Legitimate interest: where we have a genuine charitable and operational reason to communicate or manage supporter relationships, and this does not override your rights

Withdrawal of consent

Where we rely on consent, you have the right to withdraw your consent at any time. This will not affect processing already carried out before consent was withdrawn.

Your choice in information use

Opt out of communications

You may opt out of non-essential communications at any time by:

• using the "unsubscribe" option in emails, or
• contacting us directly

Optional information

You may choose not to provide optional information. However, certain information may be required to process donations, issue receipts, or meet legal requirements.

Who we share your information with

We do not sell personal information.

We may share your information only where necessary, including with:

Employees and authorised volunteers

Only authorised LIA personnel may access personal information, and only on a need to know basis.

Third party service providers

We may share limited information with service providers who support our operations, such as:

• payment processors
• website hosting providers
• email communication platforms
• IT support providers
• fundraising platforms

These providers are required to follow appropriate confidentiality and security measures.

Legal and regulatory authorities

We may disclose information where required by law or regulatory authorities.

Your rights with respect to information we hold

If you are in the UK, you have the following rights:

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to complain to the ICO

You can exercise these rights by contacting LIA Relief Trust directly.

Retention of information

We retain personal information only as long as necessary for:

• charitable reporting
• financial record keeping
• audit requirements
• compliance with legal obligations
• safeguarding and programme accountability

Where information is no longer required, it will be securely deleted or anonymised.

Part II: Information that LIA processes as part of programme delivery

Beneficiary and programme related data

In order to deliver humanitarian programmes, LIA Relief Trust may collect or receive information related to beneficiaries. This may include:

• names and family composition (where necessary)
• vulnerability information (e.g. widowhood, disability, orphan status)
• assessment information required for eligibility
• monitoring and evaluation records
• consent forms for photographs or media
• delivery records (e.g. distributions and receipts)

This information may be collected directly by LIA or through trusted partner organisations.

Purpose of collecting programme related data

We collect and use this data for:

• project delivery and beneficiary selection
• accountability and transparency
• donor reporting
• audit and compliance
• safeguarding and risk management
• evaluation and programme improvement

Safeguarding and dignity

LIA Relief Trust is committed to safeguarding and dignity in all programme work.

Where photographs or videos are taken, we aim to ensure:

• consent is obtained where appropriate
• content is respectful and does not expose vulnerable individuals to harm
• media is used responsibly and ethically

Part III: General

Children's personal information

LIA Relief Trust may work with communities where children are beneficiaries. Where we collect personal information relating to children, we ensure it is handled with appropriate safeguarding and data protection controls. We do not knowingly collect personal information directly from children through our online services without appropriate parental or guardian consent.

How secure is your information?

We take data security seriously. We apply appropriate administrative, technical, and physical safeguards to prevent unauthorised access, loss, misuse, or disclosure.

These safeguards may include:

• access controls
• password protection and encryption where applicable
• restricted staff access
• secure file storage systems
• secure third party service providers

If you have any concerns regarding the security of your information, please contact us.

Data Protection Contact

If you have any questions, requests, or concerns about this Privacy Policy or how your data is handled, you can contact:

Locations and international transfers

LIA Relief Trust may operate internationally and may work with field offices or implementing partners. In some cases, personal information may be stored or processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including working with trusted partners and secure systems.

Do Not Track (DNT) requests

Some browsers allow you to send "Do Not Track" signals. Currently, there is no universal standard on how these signals are interpreted, and LIA may not respond to them automatically.

External links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policies of any external websites you visit.

Blogs, forums, and public engagement

If LIA hosts public content areas such as blogs or comment sections, please be aware that any information you post publicly may be visible to others.

We advise supporters not to share sensitive personal information publicly.

Social media engagement

When you interact with LIA on social media (such as Facebook, Instagram, LinkedIn, or X), we may view and respond to publicly available information. The privacy rules for these platforms are governed by the platform provider.

Disclosures in compliance with legal obligations

We may be required to disclose personal information where required by law, regulatory request, or court order.

Enforcement of our rights

We may disclose personal information where necessary to prevent fraud, protect our supporters, safeguard beneficiaries, or protect the charity's operations.

Notification of changes

We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or other appropriate channels.

Your continued use of our services after an updated policy is published will be deemed acceptance of the revised policy.